How do you feel about your dealers?

[Driver2938]

Hi!
I have connectivity issues with my Born vehicle, because of the license. I had them in the past, but I thought I got them resolved. Anyway, I tried to fix it myself. No result. Went to the dealer, no result. Contacted Cupra tech support, no result. In the end, my dealer said the license was not a service they provide, sell, or administer. Imagine I bought the car for its everything, including the connectivity features and stuff. This is only a message that dealers and manufacturers should change their approach and attitude when selling EVs.

 

[Watson8]

My car's connectivity license gave issues too after picking it up, but I managed to resolve it by following a few steps from threads on a forum..

1. Install the latest update.
2. Restart the head unit.
3. Connect the app and pair it.
4. Purchase the Cupra Connect Plus license in the in-car store.

After that, it finally showed as licensed!

 

[Dymista20]

Hey, @Driver2938, can you confirm if @Watson8's solution worked for you? Please!

 

[That_Car_Dude]

Damn, dealers and manufacturers must prioritize EV connectivity support better!

 

[ruiner83]

The experience should be smooth and user-friendly. With my 1.5 years of ID3 experience, I expected the sales team would be learning, but nope, they seemed totally lost. They were friendly and nice, but man, their lack of product knowledge was pretty obvious. Every vehicle handover should ensure a smooth connection and a fully functional app. Until they get up to speed, we’re all basically exploring the wild west of EVs.